When are the socks despatched?
Our orders are despatched Monday-Friday, excluding bank holidays and our factory closures, which we notify close to the times of. Orders placed Monday to Thursday before 12pm, or Friday before 10am will be despatched the same day. Any orders placed after 10am on Friday, or over the weekend, will be despatched on the Monday.
How long does it take after dispatch for my socks to arrive?
Royal Mail Tracked 24
£3.99 (free for orders over £50)
Your order will arrive by Royal Mail the day after it is dispatched. You will receive a tracking number with your order shipping confirmation email, once your order has been dispatched.
Royal Mail Tracked 48
£2.99 (free for orders over £20)
Your order will arrive by Royal Mail within 2 days after it is dispatched. You will receive a tracking number with your order shipping confirmation email, once your order has been dispatched.
SOMETHING WRONG WITH YOUR SOCKS?
We accept returns on all items; no quibble and we always aim to make this process as easy and hassle-free as possible.
Return your socks within 14 days of the dispatch date in their original condition, with all original packaging, to:
Roy's Boys Returns
Roy Lowe and Sons Ltd
Sutton in Ashfield
(you can use the printed sticker we include on your packing slip)
Include the delivery note we sent with the socks and attach a reason for the return (doesn't fit, ordered the wrong item, my partner/child/friend doesn't appreciate a great gift, not as I thought, etc.) and if you would like a refund or an exchange.
We ask you to take reasonable care of the goods you purchase while they are in your possession. You may inspect and try on the goods as you would try them on in our store but the original packaging should be retained. Goods should not be used, soiled, torn or damaged.
Once the return has been received, we will get in touch with you by email.
We do not accept liability for goods which are damaged or lost during return shipment to us.