1. Have you received your shipping confirmation email?
If yes, go to 2.
If you haven't received this within 2 working days of placing your order, please get in touch with us at firstname.lastname@example.org (This excludes any pre-orders, where it may be longer waiting for us to despatch your order)
2. Which delivery method did you select?
Tracked Royal Mail Next Day
You should have received your tracking details in the shipping confirmation email we sent to you, including your tracking number. You can use it to track your order through Royal Mail's tracking - https://www3.royalmail.com/track-your-item#/
Untracked Royal Mail First Class (2-4 Working Days after despatch)
Your order should arrive by Royal Mail within 2-4 working days after despatch. This option cannot be tracked, and you don't need to be in to sign for the parcel. Most of our standard boxes can fit through most letterboxes. If you haven't received your order within 7 days of when you received your shipping confirmation email, please get in touch with us by emailing email@example.com
£20 (free for orders over £100)
Your carrier will depend on your country for delivery, and shipping time will vary depending on where you are in the world. You should have received tracking details in your shipping email. For any queries, please get in touch with us by emailing firstname.lastname@example.org